Enrollment Coach​/Advisor

LOCATION

Wayland Baptist University – Lubbock Campus

Non-Exempt

None

The Enrollment Coach/Advisor will recruit and enroll academically qualified students for Wayland Baptist University, Lubbock campus. Recruiting, enrolling, and academically advising students is of significance importance to the University. The Enrollment Coach/Advisor will exercise confidentiality and assume responsibility for establishing successful recruitment and advising relationships with prospective and current students. The Enrollment Coach/Advisor will provide personal assistance to students regarding degree plan and program requirements.

The Enrollment Coach/Advisor will actively recruit people outside the organization, representing the organization to the public, including school districts, and other external sources.

• Focuses on recruiting prospective students for the Lubbock campus (90-mile radius)
• Make recruitment presentations to groups outside of the University
• Advises students and prospective students to help them understand their educational options
• Prepares official degree plans in a timely manner and provides accurate information
• Assists in registering students by placing students in courses which match degree plan requirements
• Assists in identifying students who are eligible to graduate and provides graduation requirements to students who are not ready to graduate
• Monitors student degree plans, corrects mistakes and assists students in identifying the sequence of courses required for the degree
• Advise students regarding educational issues such as course and program selection, class scheduling, school adjustment, study habits, and career planning
• Assists students in identifying sources of financial aid by providing access to sources of financial aid, including grants, loans, and scholarships
• Assists students with applications and online financial aid services.
• Works closely with the Financial Aid Office and Plainview Business Office regarding student account status
• Works closely with the Graduate Programs Office, Registrar’s Office, Admissions Office, Finance Office, and other appropriate departments to answer questions and resolve student issues
• Enforces all administration policies and rules governing students
• Resolves problems as they arise or recommends how problems can be resolved by working closely with the Lubbock Assistant Executive Director
• Assists with development and implementation of policies and procedures designed to ensure that the campus and University fulfill its mission
• Assists in campus graduations and registrations
• Addresses community groups, faculty, and staff members to explain available services
• Demonstrate commitment to the mission of the university

• Bachelor’s degree in related field required

• Experience advising students in an academic setting preferred
• Experience in a customer service setting required
• Knowledge of financial aid policies and procedures preferred
• An in-depth understanding of, and commitment to, the “team” and “servant leadership” concepts
• Knowledge of principles, methods, and procedures for academic and career advising and guidance
• Knowledge of academic degree plans and requirements
• General accounting knowledge and experience with collection procedures is desired but not required

• Ability to communicate information effectively, both verbally and in writing
• Ability to actively look for ways to help people
• Excellent critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Proficiency in computer applications, specifically Microsoft Office programs such as Word, Excel, and Power Point
• The ability to read and understand information and ideas presented in writing
• Ability to manage and prioritize multiple tasks is essential
• Must be detailed-oriented and have good organizational skills
• Ability to follow directions and work cooperatively with others

Employment is subject to an introductory period to monitor employee…