Field Service Lead; Lubbock, TX

Field Service Representative III

Location:

Lubbock, TX.

The Field Service Representative III (or Lead, based on location) provides leadership for a service location, training employees and customers, and ensures the delivery of high‑quality service and support for medical device equipment.

• Serve as the service center designee in the absence of management and oversee local business operations, including metrics and the use of outside labor.
• Distribute work to team members and provide support and training to service center employees on operational protocols and processes.
• Deliver superior customer service to patients and hospital staff, execute customer training on products and processes, and respond to inquiries and feedback.
• Organize and execute work tasks to meet customer‑expected time frames and ensure accurate order management using company computers and electronic equipment.
• Operate a company vehicle (30–75% of time) to deliver, retrieve, and service medical equipment, and maintain a clean, safe working environment.
• Prepare and maintain best‑in‑class medical device equipment, including cleaning, disinfecting, quality validation, and routine maintenance.
• Coordinate inventory control on assets, parts, disposables, and supplies, and manage inbound/outbound shipments with third‑party partners.
• Lead compliance with safety instructions, company policies, and regulatory requirements.

• High School Diploma or GED (or higher).
• Minimum 5 years of customer‑facing or service‑related experience.
• Current, valid driver’s license.
• Ability to work a non‑traditional schedule, including evenings, weekends, and on‑call duties.
• Physical fitness required; may need to pass a job‑specific safety analysis fitness test.
• Intermediate proficiency with Microsoft Office and iOS applications.
• Ability to work with minimal supervision.
• Strong written and verbal communication skills, with time‑management and prioritization abilities.

• On‑site work at the service location.
• Domestic territory travel up to 75%, which may include commercial air travel.
• Relocation assistance not authorized.
• Must be legally authorized to work in the United States without sponsorship for an employment visa.

• Expected compensation range: $51,760 – $71,170 (includes base pay plus variable incentive, if eligible).
• Eligible for benefits:
  Medical, Dental & Vision;
  Health Savings Accounts;
  Health Care & Dependent Care Flexible Spending Accounts;
  Disability Benefits;
  Life Insurance;
  Voluntary Benefits;
  Paid Absences;
  Retirement Benefits; and other programs to support employee well‑being.

Solventum is an equal‑opportunity employer and will not discriminate against any applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.