Specialist Service Representative II

Responsibilities

• Manage customer contracts by performing preventative maintenance visits, documenting and delivering reports, and providing on‑site remedial support.
• Ensure that the customer’s system is updated with the latest software, quick fixes, and hardware.
• Prepare upgrade plans for the customer’s systems and deliver them to the customer.
• Follow all technical procedures and tools for Global Service.
• Provide a technical review of orders for clients and any other proposals requested for performance.
• Analyze technical risk of expansion projects and upgrades.
• Attend technical training that includes systems and instruments, application, process control, communication, and safety.
• Support sales as required and directed by the Regional Service Manager to secure orders and service agreements.
• Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
• Handle overall technical responsibilities for one or more projects, including project specification, functionality, testing, and commissioning.
• Perform system testing, factory acceptance testing (FAT), and develop test documents.
• Prepare documents and obtain customer’s approval per document specification and schedule.
• Coordinate with the factory for product‑related issues and resolve them.

• A recognized degree in Engineering, Engineering Technology, Computer Science, or Process Control (desirable).
• 5+ years of professional experience with specific knowledge of Foxboro IA (Industrial Automation) or Triconex systems.
• Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues.
• Familiarity with products and services within the Oil & Gas, Power Generation, and Chemical industries.
• Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems), and field instrumentation.
• Knowledge of Foxboro and Wonderware.
• Team player with good leadership and communication skills and the ability to travel when required.
• Strong analytical, logical ability, good judgment, negotiation and interpersonal skills.
• Detail‑oriented, forward‑looking, and good leadership abilities.
• Innovative and dynamic with effective communication skills, especially in intercultural aspects.

Dan Bright – Field Service Supervisor

Travel up to 50% within the Southwest Region – TX, OK, NM, and KS.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.