Dispensary Associate​/Driver

Essential Functions

• Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions.
• Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary.
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures.
• Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time.
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships.
• Gather feedback from patients and communicate any questions or concerns with the appropriate departments.
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original.
• Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules and HR policies.
• Contribute to team environment and company advancement in alignment with Texas Original direction.
• Other duties assigned.
• Serve as the first line of defense for the company, upholding our standards of excellence in customer service. Interact with customers via phone, email, and in-person to aid, answer inquiries, and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery. Assist customers with placing orders over the phone, providing product information, pricing, and availability as needed.
• Execute daily order fulfillment tasks while adhering to regulatory standards.
• Maintain accurate inventory records and fulfillment practices.
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance.

• Deliver time-sensitive orders to patients and retail locations while maintaining accuracy and professionalism.
• Load and unload orders at the beginning and end of each shift, ensuring secure transport and handling.
• Conduct pre-trip vehicle inspections and ensure all deliveries comply with company safety and transportation standards.
• Verify and collect all required delivery documentation, including patient signatures.
• Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations.

$18 per hour.

Texas Original Compassionate Cultivation is proud to be an Equal Opportunity Employer.