Credit & Collections Specialist

About the Company:

Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Bryant, Carrier, Day & Night, and Payne equipment alongside a generous line of parts and supplies. After 45 years in business, RMI has grown to serve markets across the state of Texas, Oklahoma, Northwest Arkansas, and Eastern New Mexico. We are uniquely positioned in the market because we are large enough to serve multiple locations while still being committed to the family-owned principles started in 1979.

About the Position:

The Credit & Collections Specialist - Central Texas is a key contributor within the Credit Department, responsible for managing accounts receivable and reducing delinquency across the Central Texas region. This role reports directly to the Central Texas Credit Manager and is responsible for managing core accounts receivable (AR) functions, including collecting outstanding payments, resolving complex customer billing issues, and performing certain administrative tasks.

This is a position that requires multi-tasking that includes considerable direct customer contact, customer service functions, and various clerical tasks and other duties as assigned by the Credit Manager.

Essential Responsibilities:

• Monitor cash accounts including processing cash applications.
• Research and resolve outstanding warranty claims and follows through completion on cash accounts.
• Review and monitor assigned accounts and all applicable in the ageing reports.
• Collect customer payments in accordance with payment due dates.
• Resolve customer complaints.
• Identify issues attributing to account delinquency and discuss them with management.
• Update customer account information as needed.
• Manage the Accounts Receivable (AR) email correspondence for all Central Texas accounts.
• Post daily payments on customer accounts received by check, Credit card, Cash, ACH, and Wire payments.
• Process and/or request check and credit card refunds on customer accounts. Provide timely follow-up on payment arrangements.
• Contact customer references and/or sales team regarding their credit applications to determine experience in industry by phone and/or email.
• Maintains the security and integrity of the customer files.
• Mail or email correspondence to customers to encourage payment of delinquent accounts.
• Identifying bad debt or financial exposure.
• Clerical duties may include filing, credit releases, credit trade references, research, and other duties as determined by the Credit Manager.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Qualifications, Attributes, Education, and/or Experience:

• High school diploma or equivalent; some college or business coursework preferred.
• Considerable business background and/or credit/collections experience preferably in a wholesale distribution environment.
• Fundamental accounting knowledge and experience.
• Excellent communication skills, both oral and written, including the ability to conduct difficult conversations professionally.
• Ability to work and collaborate effectively with other personnel/departments both within and outside the company.

Computer Skills:

• Proficient in using Microsoft Word, Excel, and Outlook with the ability to learn new systems quickly.
• Ability to learn new systems quickly; experience with ERP or credit/AR systems (e.g., Epicor Prophet 21) is a plus.