Credit & Collections Specialist

Overview

Job Location:

Lubbock, TX 79407
Salary Range: $55,000.00 - $60,000.00

Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Bryant, Carrier, Day & Night, and Payne equipment, alongside a generous line of parts and supplies. After 45 years in business, RMI serves markets across Texas, Oklahoma, Northwest Arkansas, and Eastern New Mexico. We are positioned to serve multiple locations while maintaining family-owned principles started in 1979.

The Credit & Collections Specialist – Central Texas is a key contributor within the Credit Department, responsible for managing accounts receivable and reducing delinquency across the Central Texas region. This role reports directly to the Central Texas Credit Manager and manages core accounts receivable (AR) functions, including collecting payments, resolving complex customer billing issues, and performing certain administrative tasks. This role requires multi-tasking, direct customer contact, customer service functions, and various clerical duties as assigned by the Credit Manager.

• Monitor cash accounts including processing cash applications.
• Research and resolve outstanding warranty claims and follow through completion on cash accounts.
• Review and monitor assigned accounts and all applicable ageing reports.
• Collect customer payments in accordance with payment due dates.
• Resolve customer complaints.
• Identify issues attributing to account delinquency and discuss them with management.
• Update customer account information as needed.
• Manage the AR email correspondence for all Central Texas accounts.
• Post daily payments on customer accounts received by check, credit card, cash, ACH, and wire payments.
• Process and/or request check and credit card refunds; provide timely follow-up on payment arrangements.
• Contact customer references and/or sales team regarding credit applications to determine experience in the industry by phone and/or email.
• Maintain the security and integrity of customer files.
• Mail or email correspondence to customers to encourage payment of delinquent accounts.
• Identify bad debt or financial exposure.
• Clerical duties may include filing, credit releases, credit trade references, research, and other duties as determined by the Credit Manager.

This position has no supervisory responsibilities.

• High school diploma or equivalent; some college or business coursework preferred.
• Considerable business background and/or credit/collections experience, preferably in a wholesale distribution environment.
• Fundamental accounting knowledge and experience.
• Excellent communication skills, both oral and written, including the ability to conduct difficult conversations professionally.
• Ability to work and collaborate effectively with other personnel/departments both within and outside the company.

• Proficient in using Microsoft Word, Excel, and Outlook with the ability to learn new systems quickly.
• Ability to learn new systems quickly; experience with ERP or credit/AR systems (e.g., Epicor Prophet 21) is a plus.