Tax Specialist

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

• Competitive wages
• Paid vacation, holidays, and sick time (15 days of vacation in the first year)
• Comprehensive benefits package (401K, medical, dental, and vision) – available day one
• Extensive product training and cross-training opportunities
• Collaborative team environment with strong support resources
• Commitment to safety through our Zero Harm policy

As a Customer Service Tax Specialist
, you will work onsite 5 days per week supporting operations across the United States, Canada, and Latin America. Work hours may vary based on business needs.

This role is responsible for executing tax-related administrative, compliance, and customer support activities tied to Fire Suppression parts and products. You will partner across teams to ensure accurate tax handling, proper account setup, and compliance with applicable regulations while delivering a positive customer experience.

• Execute tax documentation processes, including:
  • Verification
  • Filing
  • Auditing
• Maintain and update customer tax statuses to ensure compliance and accuracy
• Ensure account setup includes correct tax filing status and account configuration
• Support ongoing account management to prevent delinquency and reduce disputes
• Partner with customer service teams to manage accounts in a timely and accurate manner
• Utilize systems such as:
  • Vertex (tax system)
  • Get Paid (payment portals)
  • Salesforce
  • NICE phone system
  • JDE/SAP
• Stay current on evolving tax regulations and requirements across supported regions
• Capture relevant financial and transactional data to support tax reporting activities
• Assist with tax-related reporting and compliance processes aligned with corporate requirements
• Support reconciliation efforts and monitor account activity related to tax postings
• Help identify opportunities to improve tax processes, accuracy, and efficiency
• Contribute to standardization and continuous improvement of tax compliance practices
• Perform additional tax and customer support responsibilities as needed

• High School Diploma
• Experience with tax coding, tax documentation, or tax filing processes
• Strong problem-solving skills
• Ability to work in a fast-paced environment with changing priorities
• Effective task management and organizational skills
• Strong attention to detail and accuracy
• Active listening and communication skills (written and verbal)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Bachelor’s degree in Business, Accounting, or related field
• 2+ years of experience in a tax-related role
• Basic understanding of corporate tax concepts and compliance processes
• Experience working with financial or ERP systems (JDE, SAP, etc.)
• Ability to identify process gaps and support automation or efficiency improvements

• Strong interpersonal and teamwork skills
• Ability to prioritize workload and meet deadlines
• Clear and professional communication
• Adaptability and willingness to learn
• Continuous improvement mindset