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Digital Banking Analyst

Job in Lubbock, Lubbock County, Texas, 79430, USA

Listing for: City Bank

Full Time position
Listed on 2026-07-08

Job specializations:

Finance & Banking
Banking & Finance, Banking Operations

Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR

Description

The position of Digital Banking Analyst will be responsible for the daily support of the digital banking suite of products. This individual will be asked to learn all aspects of the different technology solutions we offer including but not limited to debit cards, online & mobile banking, gift cards, bill pay, voice banking, ATMs, digital wallets, BNK N GO, and Docu-Sign.

This individual must work well in a fast paced, team environment while maintaining a high regard for our internal and external customers staying consistent with the banks mission statement. This individual will have a passion for working in the fintech space and have a desire to continually be learning new things.

Responsibilities

Consistently demonstrates the City Bank Promises and complies with all policies and regulations

Represent the bank to the customer (internal and external) in a courteous and professional manner while providing prompt, efficient, and accurate service

Maintain a clean work area as well as a professional appearance

Prepare tickets as assigned to adjust for product income and expense

Respond to support emails, calls, and online messages received from internal and external customers

Act quickly on time-sensitive requests

Establish, prepare, and store customer information in a secure manner to comply with Information Security policy

Familiarity and comfort using smartphone and tablets of any brand

Participate in development opportunities as assigned by the manager

Perform duties as assigned by manager

Equal Opportunity Employer/Veterans/Disabled

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