Patient Services Specialist

43444

Ortho Surgery Dept Lbk Genl

Lubbock

Nationally recognized as a Great College to Work For
, TTUHSC provides much more than just a job! Enjoy excellent benefits
, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive?
Join us as we change the future of health care.

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond.

This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.

This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Employees may have cash handling responsibilities.

• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately.
• Schedules patient appointments appropriately by following scheduling guidelines.
• Handles patient messages delegated from the nurse, providers, and supervisor.
• Greet all patients as they arrive at the clinic and certify that all patient information is updated and correct.
• Follows appropriate procedures for checking patients in and out of the clinic.
• Handles payment transactions and completes necessary batch closing and deposit documentation every day.
• Maintains a clean waiting room and ensures all patients are informed about clinic delays.

Assists the managed care team with referrals, insurance verification and authorization.

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

• Experience in a clinical setting.
• Experience working in a high-patient-volume clinic.
• Experience using EPIC, Microsoft or CERNER.

Resume / CV

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on…