Patient Authorization and Referral Representative - Grace Clinic

Description

The primary function of this position involves answering telephone calls from physician offices, inside and outside of the clinic to facilitate proper handling of patients requiring pre‑certifications, referrals, RQI numbers, or any kind of authorization from an insurance company. Primary responsibilities include speaking with medical personnel from physician practices by phone to gather appropriate patient information. This position reports to the Referral and Scheduling Supervisor or Clinic Supervisor/Manager.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Grace Clinic Of Lubbock and thrive in our culture of patient‑focused, whole‑person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• 1 year medical office experience.
• 2 years customer service experience.
• Experience using Microsoft based systems.

• 2 years medical office experience dealing with scheduling, telephone calls, prior pre‑certification/pre‑authorization, and using an electronic medical record system.

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more.

Grace Clinic, Lubbock, TX. Full‑time day shift. Pay range: $17.12 – $26.18 per hour (base pay range; additional compensation such as shift differentials, standby/on‑call, overtime, bonuses may be available).

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.