Patient Services Specialist - Larry Combest Wellness Center LB

Patient Services Specialist - Larry Combest Wellness Center LB

This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Employees may have cash handling responsibilities.

• Complete insurance verifications using the pre-visit Enterprise Task Management (ETM) system.
• Enter relevant patient data into the EHR (Electronic Health Record) system.
• Assist with opening and distributing mail.
• Assist with handling incoming checks and credit cards in preparation for deposits.
• Scan payments and deposit batches into the secured, identified School of Nursing (SON) server for Combest.
• Receive and process medical record requests.
• Assist the supervisor in reconciling monthly batch reports.

• Serving as the initial point of contact for patients.
• Handle all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciling the cash drawer.
• Make reminder calls for patient appointments.
• Assist patients in completing forms.
• Assist the supervisor in generating data for reporting purposes.
• Cover evening and weekend shifts.

• Bilingual in English and Spanish, verbally and non-verbally (writing).
• Prior work with practice management systems and electronic health record systems.
• Knowledge of HIPAA practices and release of information.
• Experience in verifying insurance such as Medicare, Medicaid, and all third‑party carrier coverage.
• Multi‑phone/call center experience.

A High School diploma or GED. 1‑year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Pay Grade Minimum: 15.00, Pay Grade Maximum: 19.50, Pay Basis:
Hourly.

Schedule:

Staggered SCH Mon – Thur 7:30 a.m. – 7:00 p.m., Fri 7:30 a.m. – 5:00 p.m., with rotation to cover evening and weekend staff.

Lubbock

Full Time

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app
4.ttuhsc.edu/payplan.

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.