Director of Resident Services

Resident Services Director/Health & Wellness Navigator

Schedule:

Monday-Friday (Days)

Who we are:

When you work at Carillon Senior Living
, you’ll notice that it’s more than a place to retire, it’s a thriving community of seniors who are passionate about West Texas values, the Lubbock community and all things Texas Tech. It’s a uniquely uplifting community where active older adults enjoy vibrant living, rewarding opportunities, exceptional hospitality, and great friendships. We just celebrated 50 years of serving Lubbock and West Texas as a trusted senior living community.

You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. We are currently seeking an experienced Resident Services Director/Health & Wellness Navigator to join our team. If you’re looking for a different perspective on healthcare and senior living come join us today!

• Vision insurance
• Short-term disability insurance
• Supplemental life insurance
• Personal life insurance
• Paid time off starting at 128 hours your first year
• Tuition reimbursement & scholarship opportunities
• Access to a 403(b) Retirement Savings Plan with a Carillon match
• Employee Referral Program resulting in $300 for each successful employment referral
• Offering Everyday Pay!
• Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities.
• You will enjoy being part of a great team in a fun, engaging work environment!

• Active Nursing or Social Work licensure for Texas is required.
• Three years of management experience in a related senior living or healthcare organization preferred.
• Excellent observation and communication skills, both written and verbal.
• Demonstrated ability to manage and work with minimal direct supervision.
• Demonstrated capacity for constructive collaboration and role flexibility.
• Demonstrated ability to problem-solve, make ethical decisions, and define appropriate boundaries.
• Demonstrated compliance with accepted professional standards of practice.

The Resident Services Director/ Health and Wellness Navigator is responsible for building relationships with residents and families, solving problems, and being a resource for residents to maximize their highest level of health and well-being.

The RSD Health & Wellness Navigator is responsible for evaluating residents’ needs and assisting them in accessing the available resources within and outside the community to reduce barriers for successful independent living. The RSD Health & Wellness Navigator ensures a seamless transition between appropriate levels of care offered at the community by building relationships, solving problems and locating resources for residents transitioning through the continuum of care.

The RSD Health & Wellness Navigator will also assist residents in facilitating their wellness and healthcare needs while ensuring social integration into the community. Responsible for coordinating programs and activities designed to help meet the wellness needs of the residents and to develop future programs including intellectual, occupational, social, environmental, spiritual, emotional, nutritional and physical aspects of wellness. This position description reflects management's assignment of essential functions and does not prescribe or restrict the tasks that may be assigned.

· Provides leadership in the development of objectives, standards of care, and policies and procedures affecting the resident experience particularly in the areas of health and wellness.

· Leads the weekly Collaborative Care Meeting and works with the multi-disciplinary team to strategize for optimal resident outcomes, campus flow, and occupancy.

· Participates in leadership meetings, responsibilities, strategic planning and Manager on Duty assignments; actively supports overall community needs.

· Oversees the Carillon Cares program, including hiring, supervising, and evaluating caregivers to ensure high-quality service delivery, sound business practices, and alignment with organizational standards.

· Oversees the Receptionist Team for Pointe Plaza and Windsong,…