Director- Patient

Extended Job Title

Director
- Patient Experience

Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Drives patient-centered care by analyzing satisfaction data, training staff on communication best practices, and resolving grievances. They bridge the gap between patients and medical staff to improve the overall healthcare journey.

Requisition : 45255

Travel Required: Up to 25%

Pay Grade Minimum: 75,000.00

Pay Grade Maximum: 95,000.00

Pay Basis: Monthly

Schedule Details: M-F 8am-5pm

Work Location: Lubbock

Shift: Day

Job Type: Full Time

Department: SOM Patient Services Lbk

• Utilizes interpersonal and communication skills for all aspects of the job.
• Connects patient experience metrics to operational and financial performance goals.
• Trains clinical and administrative staff on customer service, relationship building, and communication frameworks.
• Investigates, mediates, and resolves complex patient complaints or grievances.
• Collaborates with frontline teams and leadership to implement changes that improve access to care, care coordination, and the healing environment.

Healthcare worker experience.

Bachelor's degree in a related area plus five years of progressively responsible management experience OR a combination of education and/or years of experience in management to equal a minimum of 9 years.

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

TTUHSC, at its sole discretion, may initiate new H‑1B I‑129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case‑by‑case basis, the institution may also sponsor eligible individuals for change‑of‑status or change‑of‑employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother‑Friendly Workplace