PRN Patient Access Specialist

Position: Patient Access Specialist

Location: Lubbock, Texas

Job Type: PRN Days (7am-7pm) Nights (7pm-7am) - Availability for both shifts

The Patient Access Specialist serves as the first point of contact for our patients, ensuring a smooth and efficient process from appointment scheduling to insurance verification. This is a crucial role in ensuring patients have the information and support they need to access care seamlessly.

At Complete Care, we are committed to providing high-quality, compassionate healthcare to our patients. We believe that every role, no matter how behind-the-scenes, plays an essential part in helping us deliver the best care possible. We are currently looking for a compassionate and detail-oriented Patient Access Specialist to join our dynamic team!

• Competitive pay
• Opportunities for career growth and continuing education (tuition reimbursement)
• Generous paid time off and flexible scheduling
• A supportive, collaborative, and positive work culture
• Free Emergency Care at any of our Complete Care locations

• Greet and assist patients both in-person and over the phone, registration, and inquiries.
• Verify patient insurance and demographic information accurately.
• Provide strong phone and verbal communication skills along with active listening.
• Collect necessary paperwork and coordinate with various departments for patient care.
• Provide excellent customer service and resolve patient questions or issues.

• 1-2 years of Medical Insurance verification experience required.
• 2-3 years of Customer Service experience in the medical field required.
• BLS certification through the American Heart Association is required within sixty (60) days from start date.
• High School Diploma or GED required.
• Experience with MS Office, EMR/EPM systems.
• Must be flexible with schedule; including day, evening, weekend hours, and holidays per facility needs.
• Must be legally authorized to work in the United States.

At Complete Care, our employees are our greatest asset. We are committed to a culture of collaboration, respect, and innovation. You'll work with a compassionate team of professionals who share your passion for making a difference.