Patient Services Specialist - Larry Combest & Grand Expectations

Patient Services Specialist – Larry Combest & Grand Expectations

Location:

Lubbock, TX

Ensure the smooth operation of the clinic's patient flow. Serve as the primary contact for patients, scheduling appointments, preparing necessary paperwork, receiving patients, and maintaining records. Process charges for clinic services, file insurance claims, respond to requests from patients and insurance companies, and maintain related information. Handle possible cash responsibilities.

• Complete insurance verifications using the pre-visit Enterprise Task Management (ETM) system.
• Enter relevant patient data into the Electronic Health Record (EHR) system.
• Assist with opening and distributing mail.
• Assist with handling incoming checks and credit cards in preparation for deposits.
• Scan payments and deposit batches into the secured, identified School of Nursing (SON) server for the Combest.
• Receive and process medical record requests.
• Assist the supervisor in reconciling monthly batch reports.

Employees may serve as backup coverage for front office staff. Duties associated with this coverage include:

• Serve as the initial point of contact for patients.
• Handle all incoming calls, schedule appointments, register patients, collect fees and payments, and reconcile cash drawer monies.
• Make reminder calls for patient appointments.
• Assist patients in completing forms.
• Assist the supervisor in generating data for reporting purposes.
• Cover evening and weekend shifts.

A High School diploma or GED. One year of customer service, office, or related experience. Additional education may substitute for the experience requirement.

• Bilingual in English and Spanish, both verbally and written.
• Experience with practice management systems and electronic health record systems.
• Knowledge of HIPAA practices and release of information.
• Experience verifying insurance such as Medicare, Medicaid, and third‑party carriers.
• Multi‑phone/call center experience.

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full‑time team members.
• Paid Time Off – Including holidays, vacation, sick leave and more.
• Retirement Plans.
• Wellness Programs.
• Certified Mother‑Friendly Workplace.