HSC Office and Admin Wrkr

Extended Job Title

HSC Office and Admin Wrkr

A non-recurring job having an appointment for less than four and one-half months with a nature of work consistent with that found in an office or administrative environment.

45502

Up to 25%

17.50

• Answers incoming patient calls promptly and professionally, providing exceptional patient service.
  • assesses needs
  • schedule appointments
  • documentmessages
  • route calls appropriately
• Creates and maintains accurate patient charts
  • updates demographic
  • insurance information
  • ensures timely documentation within the EMR system
• Verifies insurance eligibility through third-party websites and company systems
• Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient patient flow
• Maintains patient confidentiality and adheres to HIPAA regulations, privacy standards, and company policies when handling patient information
• Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism

No

16.00

Hourly

Monday–Friday, 8:00 AM–5:00 PM

Odessa

• Bilingual English/Spanish
• Previous call center experience
• Experience in a healthcare or patient-facing environment

Central Call Center Ode

Full Time

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app
4.ttuhsc.edu/payplan.

Other Duties as assigned

Day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

• High school diploma or GED
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

No

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Report (ASR) is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees.

To view this report, visit the TTUHSC Clery Act website at https://(Use the "Apply for this Job" box below)..

Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond.

This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community…