Patient Care Coordinator

EXCELACARE LUBBOCK HOSPICE:
Patient Care Coordinator

About Us:

At Excela Care Home Health and Hospice, we believe Home Health & Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose.

If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

The PCC assumes the responsibilities of coordinating the office in accordance with state, federal and local regulations. Responsible for data entry of patient information and daily reports. You will oversee administrative support to ensure all departments can function effectively. Your organizational skills and leadership abilities will be instrumental in maintaining a productive and positive workplace atmosphere.

Essential Functions:

• Helps in maintaining office functions and machines and processing clerical information.
• Assist with billing process as needed.
• Answers phones, opens mail, greets visitors in office and tracks physician’s orders.
• Promotes compliance with federal and state regulations. Stays current on all changes in hospice regulations.
• Must present a positive and polite image to customers.
• Data Management:
  Maintain accurate records of interactions, referral sources, and outcomes to track progress and performance. Ensures all patient visits are scheduled and performed timely.
• Prepares weekly clinicians schedules once approved by manager. Ensures clinicians are assigned and scheduled efficiently with geographic locations, matching skill with required care and optimizing clinicians’ capacity. Works with field clinicians to make certain that all visits are scheduled and completed as ordered.
• Ensures missed visits are rescheduled appropriately or refers to Manager for resolution.
• Manages patient calls and field staff related scheduling issues. Monitors patient in hospital and communicates, ensuring any follow ups as necessary
• Completes all requested scheduling of orders and services such as lab work, supervisor visits, addon visits and disciplines as required.
• Works closely with Clinical Manager to ensure timely communication with patients, clinicians, referral sources and other office personnel.
• Runs all necessary reports and responds to workflow by taking appropriate actions.
• Assist with external and internal transfers of patients between care centers or Hospice services.
• Helps with supply closet to assure that all supplies are maintained and are within the expiration dates and are packaged appropriately and to serve as liaison to field personnel for patient supply needs.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices

Knowledge / Skills / Abilities:

• Organizational skills
• Knowledge of office machines
• Time management
• Excellent written and verbal communication skills
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Minimum Position Qualifications:

• Education:

High School Graduate (College preferred)

• Experience:

2 years of general office and data input experience.

Previous experience in billing (preferable hospice billing)

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in…