Patient Services Specialist - Larry Combest & Grand Expectations

Position Description

This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Employees may have cash handling responsibilities.

This position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Employees may have cash handling responsibilities.

• Complete insurance verifications using the pre-visit Enterprise Task Management (ETM) system.
• Enter relevant patient data into the EHR( Electronic Health Record) system.
• Assist with opening and distributing mail.
• Handle incoming checks and credit cards in preparation for deposits.
• Scan payments and deposit batches into the secured, identified School of Nursing(SON) server for the Combest.
• Receive and process medical record requests.
• Aid the supervisor in reconciling monthly batch reports.

Employees may serve as backup coverage for front office staff. Duties associated with this coverage include:

• Serve as the initial point of contact for patients.
• Handle all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in the cash drawer.
• Make reminder calls for patient appointments.
• Aid patients in completing forms.
• Assist the supervisor in generating data for reporting purposes.
• Cover evening & weekend.

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

• Bilingual in English and Spanish, both verbally and non-verbally(writing).
• Prior work with practice management systems and electronic health record systems.
• Experience of HIPAA practices and release of information.
• Experience in verifying insurance such as Medicare, Medicaid, and all third-party carrier coverage.
• Multi-phone/call center experience.

Resume / CV

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.