Patient Services Specialist - Combest Community Health Center

Extended Job Title
Patient Services Specialist - Combest Central Community Health Center

Position Description
This position is responsible for ensurring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Employees may have cash handling responsibilities.

Requisition 46091

Travel Required None

Pay Grade Maximum 15.65

Major/Essential Functions

• Completeinsurance verificationsusing the pre-visit Enterprise Task Management (ETM) system.
• Enterrelevant patient data into the EHR( Electronic Health Record) system.
• Assist with opening and distributing mail.
• Handle incoming checks and credit cards in preparation for deposits.
• Scan payments and deposit batches into the secured, identified School of Nursing(SON) server for the Combest.
• Receive and process medical record requests.
• Aidthe supervisor in reconciling monthly batch reports.

Grant Funded? No

Pay Grade Minimum 15.00

Pay Basis Hourly

Schedule Details MON - FRI 8 am - 12 pm & 1 pm - 5 pm

Work Location Lubbock

Preferred Qualifications

• Bilingual in English and Spanish, both verbally and non-verbally (writing).
• Prior work with practice management system sand electronic health record systems.
• Experience of HIPAA practices and release of information.
• Experience in verifying insurance such as Medicare, Medicaid, and all third-party carrier coverage.
• Multi-phone/call center experience.

Department SON Combest Center Lbk

Required Attachments Resume / CV

Job Type Full Time

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app
4.ttuhsc.edu/payplan.

Occasional Duties

Duties associated with this coverage include:

• Serveas the initial point of contact for patients.
• Handle all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in the cash drawer.
• Makereminder calls for patient appointments.
• Aidpatients in completing forms.
• Assist the supervisor in generating data for reporting purposes.

Shift Day

EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory? No

Navy Enlisted Classification Code YN, HM

Air Force Specialty Code 3A1X1, 4A0 X1

Marine Military Occupational Specialty Code 0111

Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees.

To view this report, visit the TTUHSC Clery Act website at https://(Use the "Apply for this Job" box below)..

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About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing…