Hospice Intake Coordinator

Company

Covenant Health at Home with Compassus, Hospice of Lubbock

The Intake Coordinator – PAH ensures the smooth and timely processing of referrals from multiple sources in both home health and/or hospice programs. This role oversees patient intake activities, verifies insurance coverage, coordinates with clinical teams, and maintains accurate documentation in the electronic medical record. The Intake Coordinator fosters positive relationships with internal teams, patients, families, and external referral sources.

• Prioritize daily referrals to ensure timely patient admissions.
• Accept referrals from multiple sources, including phone, fax, secure messaging systems, and other approved methods, ensuring accurate and timely entry into the electronic medical record (EMR).
• Answer telephone calls promptly and courteously.
• Accurately transcribe medical and insurance information from referral sources.
• Verify and obtain physician orders, including validation of licenses and UPIN numbers.
• Evaluate insurance to ensure appropriate financial reimbursement.
• Verify coverage and communicate coverage criteria to patients.
• Collaborate with the clinical team to coordinate services.
• Assist with the orientation of new personnel to the department, as well as cross-department orientees, regarding referral processes.
• Perform other tasks as assigned.

• No requirement
• Required - 1 year Administrative experience in a Home Health or Hospice environment.
• Preferred - 1 year Home health or Hospice intake experience.
• Preferred - 2 years' Experience in a healthcare setting performing clerical tasks and processes.

• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other
  
  Skills and Abilities:
  
  Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Excellent communication, customer service, interpersonal and organizational skills. Knowledge of home health/hospice compliance issues. Payer coverage requirements related to eligibility for services. Home health/hospice referral processes and electronic medical record systems.

• Required upon request:
• Driving may be necessary as part of this role.
• Caregivers are required to comply with all state laws and requirements for driving.
• Caregivers will be expected to provide proof of driver license and auto insurance upon request.
• See policy for additional information.

The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general…