Tasting Room Ambassador

The Tasting Room Associate delivers exceptional hospitality by welcoming guests, leading engaging wine tastings, and educating customers on Llano Estacado Winery wines and offerings. This role supports tasting room and restaurant service, processes transactions accurately, and helps drive sales of wine, food, and wine club memberships. Associates maintain a clean, safe, and welcoming environment across front- and back-of-house areas and support events and multiple locations as needed.

Greet guests warmly and create a positive first impression

Lead educational, personalized wine tastings that reflect Llano’s brand and hospitality standards

Answer questions confidently and offer recommendations based on guest preferences

Meet or exceed sales goals for wine, food, and wine club memberships

Promote wine club benefits in a natural, guest-first way

Support retail presentation, merchandising, and inventory restocking

Take orders, prepare and serve food and beverages in accordance with health and safety guidelines

Accurately process sales, reservations, and shipments using the point-of-sale system

Maintain cleanliness of tasting room, restaurant, patio, and restrooms

Wash, sanitize, and polish glassware; maintain service stations and stocking levels

Support onsite events, including setup and breakdown

Assist in the kitchen as needed (dishwashing, prep support, receiving/storing supplies)

Perform other duties as assigned

Ability to provide warm, professional service in a fast-paced environment

Strong communication skills and comfort engaging with the public

Sales-minded with a hospitality-first approach (you can be friendly and effective)

Reliable, self-motivated, quick learner, and team-oriented

Comfortable using a POS system, cash register, and basic computer functions

Ability to work evenings, weekends, holidays, and events as scheduled

Community involvement is encouraged and supported

Ability to perform essential physical duties including standing/walking for extended periods, bending, reaching, and lifting/carrying up to 40 lbs (cases/boxes)

Must complete a State of Texas Food Handler course within 30 days of hire (reimbursed upon successful completion)

Must complete Texas Alcoholic Beverage Commission (TABC) certification within 30 days of hire (reimbursed upon successful completion)

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