Room Attendant

Location:

Cotton Court - Lubbock, TX 79401. Position:
Full Time. Status:
Non-Exempt.

Reports to:

Housekeeping Supervisor.

The Room Attendant is responsible for maintaining the cleanliness and appearance of guest rooms and public areas. This role supports the team by ensuring a welcoming and comfortable environment for all guests, contributing to the overall operations of the hotel.

• Operational Responsibilities
  • Clean and sanitize guest rooms, bathrooms, and public areas.
  • Replenish supplies such as towels, toiletries, and linens.
  • Report any maintenance issues or damages to the supervisor.
• Guest Services
  • Greet guests warmly and provide excellent customer service.
  • Respond to guest inquiries and resolve issues or complaints.
  • Ensure guest satisfaction by accommodating special requests.
• Team Support and Training
  • Assist in training new room attendants as needed.
  • Support team performance by collaborating with colleagues.
• Communication and Reporting
  • Communicate effectively with the housekeeping supervisor and other departments.
  • Report any incidents or safety concerns immediately.
• Safety & Compliance
  • Follow all hotel policies and procedures.
  • Adhere to safety standards and maintain a safe working environment.

• Strong verbal and written communication skills.
• Effective time management and problem-solving skills.
• Ability to work well with a team and demonstrate attention to detail.
• Excellent organizational skills and interpersonal abilities.

• Sitting:
  Occasional.
• Standing/Walking:
  Frequent, including walking long distances.
• Lifting/Carrying:
  Up to 50 lbs, such as supplies and equipment.
• Other
  
  Physical Requirements:
  
  Handling, grasping, and crouching as needed.

• Interior:
  Guest rooms, hallways, and public areas.

• Maintain cleanliness and organization in all work areas.
• Display courteous behavior with guests and team members.
• Report any unsafe conditions immediately.
• Ensure hotel equipment is in proper working condition.
• Perform any additional duties as assigned by the supervisor.

Education and Experience:

High school diploma or equivalent preferred; previous housekeeping experience is a plus.