Valet Attendant

Job Details

Job Location:

Cotton Court - Lubbock, TX 79401 Position Type:
Full-Time/Part-Time Status:
Non-Exempt

Reports to:

Front Office Manager

The Valet Attendant is responsible for providing exceptional customer service by parking and retrieving guest vehicles in a safe and efficient manner. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.

• Operational Responsibilities:
  • Park and retrieve guest vehicles promptly and safely.
  • Maintain the cleanliness and organization of the valet area.
  • Assist with luggage and provide directions or information as needed.
• Guest Services:
  • Greet guests warmly and provide excellent customer service.
  • Respond to guest inquiries and resolve any issues or complaints.
  • Ensure guest satisfaction by accommodating special requests.
• Team Support and Training:
  • Assist in training new valet attendants as needed.
  • Support team performance by collaborating with colleagues.
• Communication and Reporting:
  • Communicate effectively with the valet supervisor and other departments.
  • Report any incidents or safety concerns immediately.
• Safety & Compliance:
  • Follow all hotel policies and procedures.
  • Adhere to safety standards and maintain a safe working environment.

• Strong verbal and written communication skills.
• Effective time management and problem-solving skills.
• Ability to work well with a team and demonstrate attention to detail.
• Excellent organizational skills and interpersonal abilities.
• Valid driver’s license and clean driving record.

• Sitting: occasional.
• Standing/Walking: frequent, including walking long distances.
• Lifting/Carrying: up to 50 lbs, such as luggage.
• Other
  
  Physical Requirements:
  
  handling, grasping, and crouching as needed.

• Interior:
  Hotel lobby and valet area.
• Exterior:
  Outdoor valet parking area, exposure to weather conditions.

• Maintain cleanliness and organization in all work areas.
• Display courteous behavior with guests and team members.
• Report any unsafe conditions immediately.
• Ensure hotel equipment is in proper working condition.
• Perform any additional duties as assigned by the supervisor.

Education and Experience:

High school diploma or equivalent preferred; previous customer service experience is a plus.