Houseperson​/Runner

Job Details

Job Location:

Cotton Court - Lubbock, TX 79401

Position Type:
Full Time

Job Summary:

Our Houseperson communicates with guests in a friendly and welcoming manner with a smile. Supports and services the room attendants. Responsible for, but not limited to, the following duties: delivering, carrying down and sorting linen; special cleaning projects; stripping rooms; vacuuming guest corridors; delivering guest laundry; shampooing/extracting carpets; discarding trash from guest rooms/corridors/service landings; room readiness, moving furniture; delivering glassware; and other requests that may be asked by the housekeeping supervisors and management.

Ensuring guest requests are delivered in a timely manner and in pristine condition. Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California.

Currently searching for day and evening shifts ranging from 7am – 3pm, 3pm – 11pm, and mid-shifts starting at as needed times. Employees will work holidays and weekends.

• Contribute positively to the team within the department
• Participate in ongoing training
• Maintain a friendly, cheerful and courteous demeanor at all times
• Provide friendly assistance in answering questions and offering information to guests
• Maintain good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Follow checklist for required duties and timeliness. Complete all opening and closing duties
• Communicate with all other departments to fulfill guests’ needs
• Sweep and mop floors in service landings on assigned floors as needed or directed by a supervisor/manager
• Vacuum carpet throughout the assigned guest corridors on a daily basis
• Keep detailed notes of assigned tasks throughout the shift. Turn in completed task sheet at the end of each shift with time and noting each item as being completed
• Keep in constant communication with supervisors and managers until you return your radio to the housekeeping office. At no time should communication be cut off prior to that
• Deliver guest requests in a timely manner and alert supervisor/manager on duty when completed
• Deliver requested supplies for room attendants to ensure successful completion of guest rooms
• Deliver linen and supplies to housekeeping storages on assigned floors
• Ensure all trash and dirty linen is collected at the end of each shift
• Remove all room service trays from guest sight on the guest floors. Place trays in housekeeping storage or service landing
• Assist with moving furniture, rugs, and equipment as needed
• Ensure all equipment is properly cared for and secured at the end of each shift
• Assist with checking guest restrooms for cleanliness if needed or directed by a supervisor/manager
• Assist with stripping rooms on occasion by taking trash and dirty linen out of room. Remove room service trays as well
• Ensure assigned floors’ housekeeping storages are properly filled with linen, towels, and room amenities for the day
• Maintain shelf organization in assigned storages
• Ensuring guest request items such as microwaves and refrigerators are delivered smelling fresh and clean. Cribs are delivered with fresh clean sheets and are secure
• Ensure chemicals are used according to OSHA regulations and Hotel Valencia Riverwalk standards
• Assist with spot cleaning carpets in guest rooms with the proper chemicals. Shampooing and extracting carpets
• Do not leave until a supervisor has verified your assignments have been completed and all DNDs have been called. Failure to leave before will result in disciplinary action
• Ensure the assigned master key is locked and secured at the end of each shift. Failure to do so will result in disciplinary action
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Assure all safety and security policies and procedures are adhered to
• Maint…