Guest Services Concierge - Front Desk & Reservations

Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel’s standards.

Maintain knowledge of:

• scheduleddaily activities.
• dailyarrivals/departures, house count.
• features and services provided by the hotel.
• hoursof operation of each outlet.
• parkingfacilities, layout, hours of operation, prices and procedures.

To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Valid Texas drivers' license.

• Must be 25 years of age to be on the auto insurance

• Excellent driving record.

Transmits and receives telephone messages.

Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

Keeps records of room availability and guests' accounts.

Computes bill, collects payment, and makes change for guests.

Makes and confirms reservations.

Posts charges such as room, food, liquor, or telephone, to ledger.

Makes restaurant, transportation, or entertainment reservation, and arranges for tours.

Deposits guests' valuables in hotel safe or safe deposit box.

May be required at any time to fill in the job duties of either the Reservationist or the PBX operator (review individual job descriptions).

Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.

Reports all necessary reporting procedures in documenting customer requests.

Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure

Hotel experience is always a plus! Applicants should have:

• A combination of education and experience.

• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
• A warm, professional demeanor that reflects HVMG’s Culture of Excellence

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with Pay Active
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart.
You control your destiny
, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.