Front Office Supervisor

Front Office Supervisor

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.

Front Office Supervisor:

POSITION

PURPOSE:

Primary duty is to make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and increase hotel occupancy and Revenue Per Available Room. Secondary responsibilities to perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests. This service should be conducive to an overall positive lodging experience.

ESSENTIAL FUNCTIONS:

(include the following. Other duties may be assigned.) Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. Keeps records of room availability, rates, etc. Makes, confirms and cancels reservations, usually over telephone, fax, or other reservation systems. May be required to perform duties of a general clerical nature within the hotel. Sets up group blocks and package codes.

Controls inventory for regular inventory and marketing plans. Pulls daily pick-up reports for internal and corporate offices. Communicate regularly with sales office in regard to rooming lists and cut-off dates. Keeps accurate list on group arrivals with matching group codes and package codes.

SPECIFIC JOB

KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of planes, solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Reservations:

POSITION

PURPOSE:

Primary duty is to make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and increase hotel occupancy and Revenue Per Available Room. Secondary responsibilities to perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests. This service should be conducive to an overall positive lodging experience.

ESSENTIAL FUNCTIONS:

(include the following. Other duties may be assigned.) Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions. Keeps records of room availability, rates, etc. Makes, confirms and cancels reservations, usually over telephone, fax, or other reservation systems. May be required to perform duties of a general clerical nature within the hotel. Sets up group blocks and package codes.

Controls inventory for regular inventory and marketing plans. Pulls daily pick-up reports for internal and corporate offices. Communicate regularly with sales office in regard to rooming lists and cut-off dates. Keeps accurate list on group arrivals with matching group codes and package codes.

Valet

POSITION

PURPOSE:

Drive, park and retrieve guest/visitor vehicles as they arrive and depart from…