Hotel Front Office Manager

Job Details

Job Location:

Hilton Garden Inn Lubbock - Lubbock, TX 79407

Position Type:
Full Time

Salary Range: $48,000.00 - $50,000.00 Salary/year

Job Shift: Any

As the Front Office Manager, you oversee all front desk operations and guest service functions. You support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure. You work closely with hotel leadership to maintain productivity, accuracy, and exceptional service.

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

• Leadership role with daily guest impact
• Opportunities for growth within hotel operations
• Supportive, team oriented environment

If you are ready to lead a high performing front office team and deliver exceptional guest service, we would love to meet you.

• Previous hotel front office leadership experience required
• Strong communication, leadership, and problem solving skills
• Organized, dependable, and detail oriented
• Comfortable using hotel systems, reporting tools, and front office processes
• Able to multitask and maintain professionalism under pressure
• Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.

EOE