Room Attendant

Job Details

Job Location:

Cotton Court - Lubbock, TX 79401

Position Type:
Full Time Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status:
Non-Exempt

Reports to:

Housekeeping Supervisor

The Room Attendant is responsible for maintaining the cleanliness and appearance of guest rooms and public areas. This role supports the team by ensuring a welcoming and comfortable environment for all guests, contributing to the overall operations of the hotel.

• Clean and sanitize guest rooms, bathrooms, and public areas.
• Replenish supplies such as towels, toiletries, and linens.
• Report any maintenance issues or damages to the supervisor.

• Greet guests warmly and provide excellent customer service.
• Respond to guest inquiries and resolve any issues or complaints.
• Ensure guest satisfaction by accommodating special requests.

• Assist in training new room attendants as needed.
• Support team performance by collaborating with colleagues.

• Communicate effectively with the housekeeping supervisor and other departments.
• Report any incidents or safety concerns immediately.

• Follow all hotel policies and procedures.
• Adhere to safety standards and maintain a safe working environment.

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

• Sitting:
  Occasional
• Standing/Walking:
  Frequent, including walking long distances
• Lifting/Carrying:
  Up to 50 lbs, such as supplies and equipment
• Other
  
  Physical Requirements:
  
  Handling, grasping, and crouching as needed

• Interior:
  Guest rooms, hallways, and public areas

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor