Front Desk Associate - Inn Express & Suites Lubbock South

Position: Front Desk Associate FT - Holiday Inn Express & Suites Lubbock South
Seeking qualified applicants for Front Desk Associate positions with TAJ Hospitality Management @ Holiday Inn Express & Suites Lubbock South in Lubbock, Texas.

Job Description Meet people from around the world! Front Desk Associates can make a real difference in someone's day by offering warm greetings and excellent customer service to our guests.

This position is the first impression that guests have when arriving at the hotel and is responsible for ensuring that it is a positive experience. The Front Desk Associate (FDA) welcomes the guest, checks them in, and ensures that payment is handled accurately and efficiently. FDA’s are responsible for not only making a good impression at arrival, but for ensuring that the entire guest experience is an exceptional one.

Responsibilities Responsibilities include but are not limited to the following:

Handle all aspects of the check-in process for arriving guests, including greeting new arrivals, entering all guest demographics accurately, ensuring correct payment methods.

Welcome guests to the hotel, recognizing Rewards Members by name and level.

Provide information about the hotel that will enhance their stay (pool, fitness room, breakfast, etc.)Handle Reservations, including new reservations and those made by 3rd party vendors. Note all pertinent information such as arrival date, length of stay, whether or not they are Rewards Members, etc..Answer all phone calls and handle all phone services, including incoming calls, guest room connections and requests for wake-up calls.

Manage the sweet shop, ensuring that it is fully stocked. Handle all forms of payment rendered for the items sold.

Shift close, including cashiering and verifying the cash amount for shift handoff is accurate.

Requirements:

Ability to make sound decisions based on reason and facts with freedom from error.

Demonstrate excellent communication skills, both verbal and written.

Proven ability to communicate/interact with all levels of personnel and guests.

Conscientious and self-motivated, able to work with little to no supervision.

Maintain personal hygiene, good grooming habits and professional dress at all times while attending to company business.

Maintain confidentiality of non-public property information and guest profiles.

Qualifications:

Minimum:
High School Diploma, GED Equivalent or five (5) consecutive years of consistent employment. Must be detail oriented and flexible, have good computer skills and a basic understanding of cash handling and debit/credit relationships. Must be friendly, with proven interpersonal skills.

Preferred: 1 to 2 years’ directly related experience. Prior experience within the Hospitality industry preferred.
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