Hotel Banquet Manager

Job Details:

Job Location:

Hilton Garden Inn Lubbock - Lubbock, TX 79407, Position Type:
Full Time, Salary Range: $45,000.00 - $50,000.00 Salary/year, Job Shift: Any,

As a Banquet Manager, you will lead the execution of weddings, corporate meetings, social events, galas, and special occasions while ensuring every detail exceeds guest expectations. You will oversee banquet operations, coordinate with multiple departments, and drive service excellence to create memorable experiences that reflect our commitment to outstanding hospitality.

• Lead all banquet operations, ensuring seamless setup, service, and breakdown of events according to banquet event orders (BEOs)
• Supervise, coach, and develop banquet team members to deliver exceptional guest service and operational excellence
• Partner closely with Culinary, Sales, Conference Services, and AV teams to ensure successful event execution
• Monitor event timelines, room presentation, service standards, and guest satisfaction throughout each function
• Manage staffing levels, scheduling, labor costs, and team productivity to support business needs
• Ensure compliance with safety, sanitation, and company standards at all times
• Oversee banquet equipment, inventory, and supplies to maintain operational readiness
• Resolve guest concerns professionally and promptly, turning challenges into positive guest experiences
• Support revenue goals by maximizing service quality and operational efficiency
• Maintain a visible leadership presence during events and serve as the primary point of contact for banquet operations

• Competitive pay and comprehensive benefits package
• Opportunity to lead memorable events and create exceptional guest experiences
• Collaborative and supportive hospitality team environment
• Career growth and advancement opportunities within a respected hotel organization
• Dynamic workplace where no two events are ever the same
• Chance to develop leadership skills while making a direct impact on guest satisfaction

EOE

• Banquet or F&B leadership experience required
• Strong communication, organization, and coaching skills
• Calm under pressure and detail oriented
• Must be flexible to work any shifts, including holidays and weekends.