Digital Workplace Engineer

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you – because when you feel valued, you're empowered to do your best work.

The Digital Workplace Experience Engineer is a key member of the Digital Workplace team, responsible for driving the human side of technology change and building the frameworks that make that change scalable and repeatable. This role operates as a principal-level individual contributor, focused on designing scalable experience, change, and adoption systems rather than executing isolated deliverables. The Digital Workplace Experience Engineer shapes strategy, standards, playbooks, and operating models that enable platform teams to deliver consistent, high-quality user experiences at scale.

This role leads user experience strategy, change management planning, and adoption initiatives across the Digital Workplace platform and application ecosystem, serving a global user base spanning multiple regions, business units, and device platforms.

Critically, this is not a purely executional role: the engineer is expected to design the systems, runbooks, and communication frameworks that allow the team to operate proactively and to work closely with developers and technical teams to ensure that UX intent and business requirements are faithfully translated into the platforms users interact with every day.

• Designing and embedding scalable UX, change, and adoption frameworks across the Digital Workplace ecosystem
• Driving measurable improvements in platform adoption, usability, and user confidence through data-informed strategies
• Serving as the voice of the end user in Digital Workplace design, configuration, and delivery decisions
• Enabling platform and engineering teams with clear standards, playbooks, and insights to deliver consistently strong user experiences

• Lead end-to-end UX strategy for the deployment of new and enhanced COTS Digital Workplace products, ensuring solutions are intuitive, accessible, and aligned with end-user needs.
• Conduct user research, persona development, journey mapping, and usability testing to inform design and deployment decisions.
• Partner with product owners, IT, and business stakeholders to translate user insights into actionable product and configuration improvements.
• Establish and maintain UX standards, design principles, and feedback loops across the Digital Workplace application ecosystem.
• Advocate for the end-user experience throughout the product lifecycle - from requirements gathering through post-deployment optimization.

• Develop and execute structured change management plans using industry-recognized frameworks (e.g., Prosci/ADKAR, Kotter, McKinsey) for all Digital Workplace platform initiatives.
• Conduct change impact assessments and stakeholder analyses to identify resistance points, change readiness gaps, and communication needs.
• Define and track change management success metrics throughout the change life cycle, including indicators such as readiness, engagement, adoption progression, and postdeployment stabilization.
• Collaborate with HR, other IT teams, Communications, and senior leadership to align change strategies with organizational culture and business priorities.
• Manage change management activities across multiple concurrent Digital Workplace programs and projects.

• Design and implement comprehensive adoption programs to drive successful uptake of new and enhanced Digital Workplace tools and platforms.
• Create multi-channel communication plans and enablement materials including training guides, e-learning modules, quick reference cards, and video content.
• Establish adoption KPIs (e.g., active usage, feature adoption, training completion, user satisfaction signals) and leverage analytics to measure platform utilization, identify adoption barriers, and iteratively refine strategies.
• Build and manage a Champion/Super User network to scale adoption support across business units and geographies.
• Deliver live and virtual training sessions tailored to diverse audiences, including end users, managers, and IT staff.

• Serve as the primary point of contact for change and adoption-related communications across all Digital Workplace initiatives.
• Build trusted relationships with business unit leaders, regional teams, and cross-functional partners to ensure alignment and buy-in.
• Contribute to governance frameworks that support sustainable, repeatable…