Business Intelligence Group Manager, Ops & CX

Business Intelligence Group Manager, Ops & CX

Remote, Contiguous US

Alma is on a mission to simplify access to high-quality, affordable mental health care by making it easy and financially rewarding for therapists to accept insurance and offer in‑network care. When a provider joins Alma, they gain access to a suite of tools that help them better run their business, grow sustainably, and develop as a provider.

Alma’s Data teams are on a transformative journey, evolving culture and infrastructure to be AI‑first and deeply data‑driven. As the BI Group Manager for Operations & Customer Experience, you will be a pivotal leader at the intersection of complex business operations and advanced analytics. Reporting to the Senior Manager of Alma’s Business Intelligence, you will lead the BI analysts supporting our Core Operations, Customer Experience and Finance value streams.

Your mission is to move beyond standard reporting to provide the strategic insights and robust data products that allow Alma to scale efficiently while maintaining world‑class customer experience.

• Establish Strategic Trust & Roadmap Ownership: Within the first few months, you will have fully integrated with your stakeholders in Operations, CX, and Finance. Success is defined by becoming the primary owner of the team’s work, roadmap, and delivery, ensuring that data priorities are perfectly aligned with business‑critical objectives.
• Drive Long‑Term Strategic Planning: You will lead the creation of the H2 and 2027 BI strategy for your domains. This includes defining ambitious business goals, multi‑quarter roadmaps, and resource plans that anticipate the needs of a rapidly scaling organization.
• Bridge the Gap Between Business Needs & Data Products: You will partner with Data Science and Data Engineering leaders to craft a vision for the next generation of our data products. You will successfully translate complex stakeholder needs into scalable tools and services, ensuring our data architecture supports long‑term business agility.
• Operational & Financial Integrity: Collaborating closely with the Finance team, you will ensure all necessary data fulfills requirements for the 2026 financial audit with high precision, consistency, and transparency.

• Direct Leadership &
  
  Coaching:
  
  Manage and mentor a team of BI analysts across two value‑stream pods. You will guide their career development, hold them accountable for high-performance standards, and foster a culture of autonomy and continuous feedback.
• Cross‑Functional
  
  Collaboration:
  
  Serve as the “connective tissue” between your pods and the broader data organization. You will collaborate daily with Data Engineers, Analytics Engineers, and Data Scientists to ensure technical strategies are threaded across teams.
• Workflow & Skill Evolution: Continually evolve the team’s technical and analytical capabilities. You will drive the adoption of modern practices in SQL and DBT, while championing the use of AI to accelerate analysis and increase the consistency of our insights.
• Operational Excellence: Identify opportunities for synergy across teams, establish clear measures for project success (KPIs/SLOs), and manage the operational costs and resource utilization for your pods.
• Tactical Contribution & Technical Delivery: While your primary focus is leadership, you’re not afraid to “get your hands dirty” when needed. You will act as a senior practitioner, contributing directly to complex data modeling, the development of scalable data assets, and the execution of advanced analytics to unblock the team or help tackle high-priority initiatives.
• Strategic Enablement & Data Fluency: You will act as a bridge to our business teams, ensuring new data assets don’t just exist but are understood and utilized. This includes designing training programs for new data launches, evangelizing self‑service capabilities, and driving the overall data fluency of our business partners to ensure insights lead to action.

• Experience: 7‑10 years in data analytics or BI, and 3‑4 years managing analysts.
• Strategic, Business‑Oriented…