ServiceNow Lead/Admin
Job in
Lubbock, Lubbock County, Texas, 79401, USA
Listed on 2026-06-06
Listing for:
Gravity IT Resources
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
IT Consultant, IT Support, Systems Administrator, IT Business Analyst
Job Description & How to Apply Below
Location:
REMOTE (LATAM or North America)
Job Type: Contract
Employment Eligibility:
Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly.
The Service Now Lead Administrator/Developer is responsible for configuration and maintenance of the Service Now platform and enhancing functionality. This role ensures optimal performance, usability, and alignment with business processes across ITSM modules and integrations.
Duties and Responsibilities- Administer and maintain the Service Now platform, including user access, workflows, and configurations. Ensuring optimal performance and user experience.
- Configure and optimize Service Operations Workspace to support Service Desk operations.
- Collaborate with cross‑functional teams to gather requirements and implement platform enhancements. Lead and support projects involving automation, Virtual Agent (chat), integrations, and emerging Service Now capabilities.
- Manage and maintain Service Now integrations with third‑party systems (e.g., monitoring tools, CMDB sources, HR systems, cloud platforms).
- Create and maintain documentation for configurations, processes, procedures, and integration architecture.
- Support platform upgrades and new module implementations.
- Ensure compliance with ITIL standards and internal governance policies.
- Education:
Bachelor’s degree in Computer Science, Information Systems, or related field preferred. - Language:
Must be proficient in English. - Certifications:
Service Now System Administrator certification; ITIL Foundation preferred. - Minimum 5 years of experience administering Service Now.
- Experience managing and troubleshooting Service Now integrations.
- Familiarity with Virtual Agent, AI Search, or Performance Analytics is a plus.
- Familiarity with CMDB, Discovery, and Performance Analytics is a plus.
- Exposure to additional Service Now modules (HRSD, ITOM, Sec Ops, SOW, etc.) is a plus.
- Strong communication skills.
- Strong analytical thinking and problem‑solving abilities.
- Service Now (including ITSM, SOW, Integration Hub, Flow Designer).
- REST/SOAP APIs, MID Server.
- Monitoring and alerting tools (e.g., Solar Winds, Dynatrace).
- Reporting and dashboards.
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