Storage & Infrastructure Support Engineer - Senior

Job Title:

Senior Storage Infrastructure Support Engineer Overview / Summary Use your storage and infrastructure support experience to help maintain reliable, secure, and high-performing systems in a critical operations environment. This role is ideal for a senior infrastructure engineer with strong L3 storage experience and the ability to support broader compute, network, backup, cloud, and desktop operations. The Senior Storage Infrastructure Support Engineer will provide L3 storage support and assist with infrastructure reliability, performance, capacity, and availability while partnering closely with compute, backup, network, cloud, and operations teams.

Key Responsibilities Provide L3 support for enterprise storage environments. Monitor storage performance, capacity, availability, and reliability. Troubleshoot storage-related incidents and performance issues. Support storage dependencies for compute, virtualization, backup, and cloud environments. Assist with storage documentation, diagrams, configurations, and operational procedures. Coordinate with vendors for storage hardware, software, maintenance, and escalations. Support root cause analysis and continuous improvement efforts. Participate in on-call rotation and critical incident response.

Provide L2 support across other infrastructure domains as needed.

Required Qualifications 7+ years of infrastructure, systems, or storage support experience. Strong L3 storage support experience.

Experience with storage performance, capacity, availability, and troubleshooting. Understanding of compute, virtualization, backup, network, and cloud dependencies. Experience working with vendors and support providers. Strong documentation, analytical, communication, and problem-solving skills.

Preferred Qualifications Storage vendor certifications or relevant infrastructure certifications. Healthcare or critical operations experience.

Experience with VMware, backup platforms, cloud storage, or data center environments.

Experience with monitoring tools and performance metrics. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #LI-SL1 #LI-Hybrid #Hiring