M365 & End User Services Engineer - Senior

Job Title:

Senior Microsoft 365 & End User Services Engineer Overview / Summary Use your Microsoft 365 and end user services experience to support a critical operations environment where productivity, access, endpoint support, and user experience are essential. The Senior Microsoft 365 & End User Services Engineer will provide L3 support for Microsoft 365 and end user services while also supporting desktop services, service requests, access provisioning, software installation, and escalation to broader infrastructure teams.

Key Responsibilities
• Provide L3 support for Microsoft 365 and end user services.
• Support user access, service requests, software installation, and productivity tools.
• Provide L3 desktop support for laptops, desktops, printers, and endpoint issues.
• Troubleshoot Microsoft 365, identity, endpoint, and user experience issues.
• Support documentation, knowledge base updates, and standard operating procedures.
• Coordinate with compute, network, security, telecom, storage, and backup teams.
• Assist internal customers with incidents and service requests.
• Maintain strong customer service standards in a critical operations environment.
• Participate in on-call rotation and incident response as needed.

Required Qualifications
• 7+ years of IT support, end user services, Microsoft 365, desktop, or infrastructure support experience.
• Strong L3 Microsoft 365 or end user services support experience.
• Strong L3 desktop support experience.
• Experience with user access, software support, endpoint troubleshooting, and service requests.
• Experience supporting laptops, desktops, printers, and user-facing hardware/software issues.
• Strong communication, customer service, documentation, and troubleshooting skills.

Preferred Qualifications
• Microsoft certifications.
• Healthcare or HIPAA-regulated environment experience.
• Experience with identity, endpoint management, Intune, Active Directory, Exchange Online, Teams, SharePoint, or One Drive.
• Exposure to networking, compute, security, backup, or cloud infrastructure. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.

We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected. #LI-SL1 #LI-Hybrid #Hiring