Technology Strategy Analyst

Technology Account Manager (Strategy Analyst)

Location:

Lubbock, Texas.

We are looking for a client‑facing strategic advisor who conducts business reviews, presents technology recommendations, and helps clients align IT investments with their business goals. The role requires strong communication and analytical skills, and a proactive, strategic mindset.

• Schedule and conduct business reviews with clients, CTSI Technology Consultants, and Technical Account Managers.
• Gather, analyze, and interpret data to support business reviews and strategic recommendations.
• Generate reports, dashboards, and presentations that provide actionable business and technology insights.
• Lead client‑facing business reviews and present technology roadmaps aligned with client objectives.
• Attend monthly business reviews for key clients, document meeting notes, and distribute follow‑up summaries.
• Serve as a strategic, proactive resource to help clients achieve their business and technology goals.
• Design and improve value‑driven reporting tools and processes.
• Assist the Technology Consulting Group with client IT lifecycle management planning.
• Create and maintain shared Excel spreadsheets used across the consulting team.
• Develop and maintain Power BI dashboards to visualize key business and technology metrics.

• High School Diploma required; college experience preferred.
• Pursuing or holding a degree in Technical Communications, Business, Information Technology, or a related field preferred.
• Strong verbal and written communication skills.
• Intermediate to advanced Microsoft Excel skills, including working with large datasets.
• Experience creating reports, dashboards, or business presentations.
• Power BI dashboard development and data visualization experience highly desired.
• Ability to communicate technical concepts to non‑technical audiences.
• Strong organizational, analytical, and problem‑solving skills.
• General working knowledge of the computer and technology industry.
• Physical requirements:
  
  ability to sit and work at a computer for extended periods, communicate effectively in person, by phone, and through video conferencing, and occasionally lift and carry standard office equipment and materials.

Starting at $55,000, with the final offer based on candidate experience and expertise.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.