Customer Experience Agent

Are you looking for an exciting career in business-to-business technology sales? Visual Edge IT is comprised of talented, driven, and passionate people who work to provide unduplicated service to our internal and external clients. We encourage one another at every level, and our efforts are supported by employee driven, world class benefits that enable us to enjoy our lives outside the office while building fulfilling careers.

If you want to work for a company where you can build a career and be part of an amazing team, we would love to hear from you!

Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and a number of paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Visual Edge IT offers multiple plans to choose from to fit your individual needs. We offer medical, dental, vision, short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Visual Edge IT gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Position:Customer Experience Agent

Location: Lubbock, TX

Job :2241

# of Openings:1

Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team o f skilled technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.

Job Summary:

Visual Edge IT is seeking a customer-focused Customer Experience Agent to join our Customer Experience Center. This is an exciting opportunity for someone who enjoys helping customers, solving problems, and making a meaningful impact every day.

In this role, you'll serve as a trusted resource for customers by managing service requests, processing supply orders, and ensuring every interaction delivers a positive experience. You'll work closely with multiple departments to coordinate timely resolutions while balancing outstanding customer service with operational efficiency and cost-conscious decision-making.

If you thrive in a fast-paced environment, enjoy multitasking, and take pride in delivering exceptional customer experiences, we'd love to hear from you.

Roles and Responsibilities

• Serve as a primary point of contact for customers by answering incoming calls professionally, courteously, and efficiently.
• Process supply orders through proactive monitoring systems and customer requests to ensure customers receive the products they need before they run out.
• Manage a service and supply ticket queue while meeting established service level agreements (SLAs) and departmental performance standards.
• Coordinate service requests for hardware, software, and maintenance issues, ensuring customers are connected with the appropriate technical resources.
• Make informed supply decisions that balance customer satisfaction,…