Technical Business Systems Analyst

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Full Time Professional Lubbock, TX, US

3 days ago Requisition

Salary Range: $75,000.00 To $90,000.00 Annually

About the Role

FUNDVIEW provides cloud-based solutions to power local governments. Our solutions are an elegant, easy-to-use suite of products that will streamline processes, simplify workload and meet the needs of citizens.

We are seeking an experienced Technical Business Systems Analyst (BSA) with a strong B2B SaaS background to serve as a key liaison between our Product, Customer Success, Delivery, and Customer Support teams. This individual will play a dual role in both new customer/new feature implementations and internal product roadmap enhancements, ensuring our platform continuously delivers value to the cities and municipalities we serve.

This role is ideal for someone who thrives in a collaborative, fast-paced environment and has passion for enabling Customer Success and driving ongoing product improvement in a B2B SaaS environment.

Key Responsibilities

Implementation & Delivery

• Partner with Implementation Project Managers and Product teams to support requirements discovery, solution design, and successful rollout of new customers and new product features.
• Translate customer business needs into clear functional requirements, user stories, workflows, and acceptance criteria.
• Participate in configuration, UAT planning and execution, and validation of new product capabilities.
• Assist customer-facing teams in troubleshooting and resolving implementation-related issues.

Product Enhancements & Lifecycle Support

• Engage with Product Management to gather, prioritize, and refine enhancement requests based on customer impact and business value.
• Break down complex platform functionality into actionable requirements enabling Engineering development.
• Partner with QA to support test case development and acceptance validation for enhancements and defect resolution.

Cross-Functional Process Support

• Serve as a subject matter expert (SME) for Customer Success and Support teams, helping them understand and troubleshoot functionality for our city/municipality customers.
• Contribute to the creation of knowledge base content, training materials, workflows, and best practices.
• Analyze support trends to influence product improvements and reduce case volume.

Systems & Tools:

• Extensive experience withHubspot.
• Deep experience with process mapping tools (e.g. Lucidchart, Visio)
• Familiarity with project management / workflow tools (e.g. Jira, MS Project) to manage assigned tasks, workflows, timelines, etc.

Required Qualifications

• 3-5+ years of experience as a BSA, Business Analyst or similar role in B2B SaaS environment.
• Hands-on experience with:
  • Managing multiple client implementations and internal product enhancement projects simultaneously.
  • Customer Success and/or Customer Support organizations
• Familiarity with SaaS implementation methodologies and data migration concepts.
• Deep skills in requirements gathering, process mapping, and writing user stories/acceptance criteria.
• Proven ability to collaborate across Product, Delivery, and customer-facing teams.
• Technical and analytical curiosity with strong problem-solving skills.
• MUST be located in the US within CST or EST time zone.

Preferred Qualifications

• Experience with Public Sector SaaS platforms/companies, especially platforms enabling operational services for municipalities (e.g. utility billing, municipal court, and financial ERP).
• Experience with workflow-based or configuration-driven platforms.
• Background working with Agile or Rapid Application Development software delivery teams.
• Hands-…