Campus Support Technician

Job Title: Support Technician

Terms: 226 Days/Non-Exempt

Reports to: Director of Technical Services

Department: Technology

Work cooperatively with end-users to detect and resolve hardware and software problems. Respond to Help Desk tickets by diagnosing and repairing information technology (IT) issues. Perform onsite technical work to install and maintain computer equipment, software applications for campuses assigned. Work cooperatively with other Support Technicians to clean, maintain, relocate, and repair district technology equipment. Invest time to learn a trade that may lead to an opportunity to take on added responsibility.

Assist with training Student Technicians during summer work hours and work periods during the school year.

• High school diploma
• Clear and valid Texas driver's license, insurable with insurance carrier, and a good driving record preferred

• Dependable, responsible, and trustworthy
• Exceptional communication and interpersonal skills
• Strong problem-solving and organizational skills with a solutions-oriented mindset
• Ability and willingness to diagnose, research, test, and resolve technical or technology-related problems
• Ability to adapt, integrate, and modify existing programs or vendor-supplied packaged programs for use with existing information systems as needed
• Ability to use programming procedures and techniques in the implementation of computer programs
• Ability to lift and carry up to 40 pounds, stoop, kneel, crouch, walk, twist, bend, climb, drive and/or be mobile
• Broad knowledge of computer hardware, software applications, various operating systems, and networks

Minimum 1 year work experience installing, maintaining, & repairing computers, mobile devices, peripherals, & network infrastructure preferred

• Report to work on time daily and follow District attendance policies (With prior approval from Director/Supervisor, report all absences to Supervisor via the appropriate system.)
• Report to meetings on time.
• Exhibit and promote positive, professional attitude, attire, and communication at all times.
• Be available and visible during the workday to provide technology support and update tickets adequately.
• Work cooperatively with end-users to detect and resolve hardware and software problems including; but not limited to current Windows, macOS, iOS, tvOS, Linux, and other district applications.
• Provision and deploy beginning of year and new enrollee mobile devices, accounts and software applications
• Collect and maintain mobile devices for end of year collection, repairs, updates, and report lost or stolen devices
• Maintain open computer labs, mobile computer labs, tablet carts, and inventory on a regular basis.
• Install, inventory and maintain presentation devices such as TVs, projectors, TV stands, mounts for classroom instructions or digital signage
• Maintain digital signage hardware
• Coordinate with campus test coordinators and administrators to provide and maintain digital online testing environments
• Deploy and maintain safety applications for Texas Alyssa's law compliance, visitor check in/out machines
• Install, maintain, and assign campus printers, copiers, and complete ongoing maintenance tasks related to printing devices
• Maintain and manage dismissal hardware for student end of day pickup
• Provide prompt resolution for Help Desk tickets and follow the tech support process closing and/or updating tickets within 48 hours.
• Maintain a complete and accurate inventory of all equipment on campus and follow inventory procedures updating the inventory system as changes occur.
• Communicate daily with the District Tech(s), Specialist(s), Coordinator(s), and Director(s) as needed and work collaboratively with them to complete technology tasks.
• Comply with policies established by federal and state law, State Board of Education rule, and local board policy.
• Occasionally drive District vehicles in performance of tasks assigned by the Director or Supervisor.
• Other duties as assigned by the Director or Supervisor.

• Equipment Used:
  Hand tools, ladders/step stools, phone, computer, printer, projector, fax machine, and other computer and audio/visual peripherals
• Posture:
  Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting
• Motion:
  Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders
• Lifting:
  Moderate lifting and carrying (up to 40 pounds); occasional heavy lifting (41 pounds and over)
• Environment:
  Exposure to electrical hazards; occasional prolonged and irregular hours
• Mental Demands:
  Work with frequent interruptions; maintain emotional control under stress