Auto Claims Adjuster

Overview

We are seeking an experienced and dynamic Catastrophe Claims Adjuster & Field Service Manager to join our team in the Lubbock, TX or Amarillo, TX area. The position will handle West Texas, Oklahoma and potentially New Mexico. This is a highly field‑intensive position where you will represent Ford and its various departments. You will manage complex physical damage claims and respond to catastrophic events, requiring extensive travel.

• High School Diploma or GED.
• Two or more years of experience in claims adjusting and estimating.
• At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
• At least one year of experience with Microsoft Office and strong computer skills.
• Adjuster license in home state or designated home state or the ability to test within the first 90 days.
• Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
• Even better, you may have...
• Bachelor’s or master’s degree.
• Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico).
• One or more state insurance adjuster and/or appraiser licenses (Texas License preferred).
• Technical/mechanical background (passion for mechanical restoration/repair).
• I-CAR Gold or Platinum Certifications.
• Knowledge of vehicle repair processes and procedures.
• Ability to independently plan, organize, re‑organize, prioritize, and problem‑solve.
• Excellent written and verbal communication skills.
• Excellent dealer/customer service skills.
• Bilingual (English/Spanish).
• 3+ years of claims adjusting and estimating experience.