Facility Technician IV, NA

About Vantage Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations.

Using a Computerized Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventive and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.

The Facility Technician Level IV is a senior technical specialist responsible for supporting facility management activities across assigned data center facilities. This role serves as a subject matter expert for building systems, maintenance programs, vendor coordination, facility operations, and operational readiness initiatives supporting assigned buildings and customer-facing spaces. Working under the direction of the Facility Manager, the Facility Technician Level IV operates with minimal supervision and is responsible for independently managing complex maintenance activities, facility improvement projects, operational initiatives, and vendor-supported work.

This individual performs advanced troubleshooting of building systems, develops maintenance procedures, supports reliability improvements, and provides technical guidance to Facility Technicians and contracted service providers. This role requires extensive knowledge of building systems, vendor management, customer support, maintenance planning, and facility operations. The successful candidate must demonstrate sound judgment, independent decision‑making, strong troubleshooting capabilities, and the ability to manage multiple priorities while maintaining operational continuity within a mission‑critical data center environment.

Works autonomously with minimal supervision, both independently and within a team environment. Manage multiple complex facility projects and operational initiatives simultaneously. Exercise discretion and judgment when prioritizing work and resolving facility issues. Support facility reliability, operational readiness, and customer experience objectives. Respond to safety concerns, facility emergencies, and operational events while maintaining a safe and secure work environment. Act as a technical resource for Facility Technicians and other operational stakeholders.

Coordinate maintenance activities involving multiple vendors and internal support teams. Frequently interact with employees, customers, contractors, and vendors at all levels of the organization. Promote a culture of safety, accountability, operational excellence, and customer service.

• Perform advanced preventive and corrective maintenance on facility infrastructure and building systems.
• Lead troubleshooting efforts involving complex HVAC, electrical, plumbing,…