General Manager

Overview

CLS Living is committed to delivering an unparalleled resident experience and fostering an exceptional workplace environment. We are building a world-class team in a culture of positivity, creativity, and continuous growth. Our success starts with our people—and when our team thrives, our residents do too.

Company Benefits & Perks:
We believe in rewarding our team with benefits that support both personal and professional well-being:

• Generous Paid Time Off (PTO)
• 401(k) with Company Matching
• Comprehensive Health, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life Insurance & Parental Leave
• Employee Assistance Program (EAP)
• Relocation Assistance
• Professional Development & Advancement Opportunities
• Supportive, Fun, and Flexible Work Environment
• Access to an unmatched Company Culture that values individuality and innovation

CLS Living is looking to welcome a dynamic and experienced General Manager to lead one of our vibrant student housing communities. As a General Manager, you will serve as a customer-focused leader, responsible for overseeing day-to-day operations, team development, financial performance, and strategic planning. This role is ideal for a passionate individual ready to lead a mid-size team in an agile, collegiate environment while delivering best-in-class service to our residents and partners.

• Build, lead, and develop a high-performing team that embodies the values and culture of CLS Living.
• Foster a collaborative, positive, and professional environment for both staff and residents.
• Ensure all staff are trained in landlord/tenant statutes, Fair Housing, and safety regulations.
• Promote harmonious relationships with residents, parents, staff, university partners, and the surrounding community.
• Encourage team visibility on campus and within the local business community to strengthen brand presence and engagement.

• Oversee daily operations, including leasing, maintenance, customer service, and vendor management.
• Implement and refine systems and procedures to drive operational efficiency and reduce costs.
• Supervise maintenance and contracted services to uphold curb appeal, cleanliness, and safety.
• Ensure compliance with all legal, regulatory, and company policies.

• Maintain occupancy rates at or above 99% and collections at or above 98% of potential income.
• Maximize Net Operating Income (NOI) through proactive cost control, revenue generation, and strategic budgeting.
• Ensure all leasing, accounting, and property management systems (e.g., Entrata) are up to date and utilized effectively.
• Analyze financial reports, manage budgets, and provide regular variance and performance updates.
• Oversee and manage timely execution of payroll, invoicing, and hiring documentation.

• Lead the development and execution of an annual marketing plan and track daily/weekly leasing goals.
• Ensure all marketing channels, websites, and printed materials reflect the brand accurately and positively.
• Maintain deep knowledge of the property and competitive landscape through consistent market research and team coaching.
• Plan and execute resident events to foster community engagement and satisfaction.
• Collaborate with local schools and student organizations for outreach and partnership opportunities.

Note:

May not be all inclusive.

• Bachelor’s degree preferred OR 2-5 years of experience in student or multifamily housing, or an equivalent combination of education and experience.
• Proficient in Microsoft Outlook, Word, Excel, and property management software (Entrata preferred).
• Working knowledge of market rate and LIHTC programs, Fair Housing Laws, and EEO laws.
• Strong skills in staff recruitment and development, financial management, marketing strategy, scheduling, and operational oversight.

We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will:

• Be a passionate mentor and team builder, invested in the growth and…