General Manager

Overview

The General Manager (GM) will serve as the leader of supply chain operations at the new Chick‑fil‑A Supply Distribution Center (DC) in Lubbock, Tx. In collaboration with other leaders, the GM will execute safe and effective operations that meet the needs of the organization and its employees. The GM will lead a workforce in distributing millions of cases of inventory annually to Chick‑fil‑A Operators and will drive innovation in a unique industry context, supporting Chick‑fil‑A’s vision and strategy while embodying the corporate purpose.

Chick‑fil‑A Supply®, a wholly owned subsidiary of Chick‑fil‑A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick‑fil‑A restaurants. Chick‑fil‑A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick‑fil‑A's culture of care.

General:

• Lead a food service distribution center operation with a safety mindset
• Act as a liaison, balancing the needs of Operators with the capabilities of the operation
• Lead and engage a workforce of ~50 people, owning and focusing on various functions within the building
• Design, implement, manage and improve market distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Participate in oversight of the P&L of the market distribution center operation
• Drive innovation in all areas of the market distribution center operations
• Support Chick‑fil‑A vision and strategy by building a culture that aligns with Chick‑fil‑A Supply values of care, safety and excellence
• Complete other activities as deemed valuable by leadership

• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators and various business partners to ensure optimal alignment and collaboration
• Demonstrate the ability to value both relationships and results and to put others above themselves
• Recruit, train and develop a strong team

• 7+ years of experience in distribution, manufacturing or other relevant supply chain field management, including 3+ years in a leadership position
• Strong aptitude to think critically, solve problems and drive improvements in a professional and respectful manner
• Understanding of production and inventory control theories and practices
• Functional knowledge of designing, managing and executing distribution center operations
• Knowledge of general accounting practices and P&L
• Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs
• Working knowledge of inbound logistics, warehousing, IT systems and outbound logistics in the distribution industry
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications and government requirements
• Exceptional organization, attention to detail and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity and respect
• Proficient in Microsoft Word, Excel, Outlook and Access; experience with ERP, WMS and TMS solutions
• Proficient communicating in English (reading, writing and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately read and interpret company communications

• Bachelor’s Degree in business, accounting, supply chain management or another relevant field
• Experience managing in a food distribution or food manufacturing environment
• Experience in a start‑up environment
• Demonstrated success in operations and people leadership
• Experience with building and managing to budgets and general accounting practices
• Demonstrated ability to perform effective short‑term and long‑range planning

7

10%

High School Diploma or GED

Bachelor’s Degree

Yes