Operation Manager

Job Title: Operation Manager

Location: USA - Hockley, 28401 Betka Rd

Division: Solutions

Time Type: Full Time

Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. The role involves planning inbound/outbound volume, customer communication, space utilization & management, equipment management, hiring, training, labor planning, performance appraisals, addressing performance issues, and resolving problems.

• Ensure development of systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies.
• Manage operations to meet productivity and service goals, complying with client SLAs.
• Drive continuous improvement efforts and propose cost‑saving measures.
• Meet client‑specified KPIs and comply with quality system requirements.
• Apply sound communication and motivational techniques; supervise fairly and equitably, counsel and discipline team members as needed.
• Collaborate with Human Resources; support hiring, training, professional development; assist in performance evaluation.
• Deliver results by leveraging appropriate staff at the right time.
• Keep senior management and client representatives informed of critical operational issues.
• Plan daily work schedule by reviewing work orders, arrival notices, customer instructions; prioritize tasks; assign duties.
• Review volume demands to plan warehouse space reorganization and adjust supplies, equipment, staffing.

• Ensure team members are trained and efficient on required information systems, including WMS.
• Ensure necessary computer software and hardware are purchased under Corporate IT policies.
• Stay knowledgeable about hardware/software technology updates.
• Develop proficiency in client systems.

• Maintain high‑level customer service standards.
• Provide operational and administrative support to client accounts.
• Maintain contact with all functions and respond to requests.
• Attend or lead meetings with key customers to discuss issues.
• Coordinate supplier/customer visits to the site.
• Promote positive client relationships through excellent service.

• Support development of annual operating budget.
• Develop and manage control systems to meet cost, revenue, and profit targets.
• Assist with compliance of budgeting/pricing activities with contract guidelines.

• Maintain company standards for sanitation, maintenance, security, housekeeping, safety, and equipment (MHE).
• Ensure team trained on MHE.
• Stay informed of new technology and recommend where applicable.

• Achieve injury frequency rate (IFR) and safety metrics by establishing a proactive culture.
• Audit warehouse for compliance with safety, security, quality rules.
• Ensure adherence to federal, provincial, and statutory requirements.

• Work overtime as required.
• Perform other duties as assigned.

• Manage warehouse operations supervisors and support staff.

• High school diploma or GED (mandatory).
• Bachelor's degree preferred.
• 7 years of logistics/distribution/relevant experience.
• 5 years supervisory experience.
• Ability to work in unregulated temperatures (mild to moderate).

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Proficiency in applicable WMS systems.

• English (reading, writing, verbal); business communication proficiency.

• Strong attention to detail, accuracy, and timely task accomplishment.
• Good organizational, personnel, communication, leadership, supervision, planning skills.
• Ability to work flexible schedules, nights, weekends.
• Participate in cross‑training metrics activities.
• Adapt to change and thrive in fast‑paced environment.

• Handling/Fingering, Sitting – occasionally.
• Bending – frequently.
• Walking/Standing – constantly.
• Lift 21‑50 pounds (reach above shoulder, reach outward, squat, kneel).

The work conducted is…