Collision General Manager

Job Overview

Gerber Collision & Glass - Slide Rd, Lubbock, TX. In‑Person/onsite Position. Daily, Monday through Friday.

1–2 years in a leadership position, preferably collision. 2–3 years minimum prior CCC1 experience and auto collision estimating required. 4–5 years prior customer service excellence required.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the collision center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings and walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly health & safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions, and workshops recommended by senior leadership.
• Review and follow up on store CSI performance within 24 hours.

Post‑secondary education or equivalent.

Proven leadership experience in a collision repair environment or a similar role.

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our Greater Team exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.

• Annual paid time off (PTO) plans
• Two weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week
• Six paid holidays annually
• Medical, prescription drug, dental, and vision insurance effective day one
• 401(k) retirement plan with company match
• Employer‑paid short‑term disability and life insurance
• Additional voluntary life insurance
• Continuing education opportunities
• Free prescription or non‑prescription safety glasses annually
• Annual voluntary uniform stipend
• Voluntary daily pay option available

Estimated $85,000 – $100,000 per year, commensurate with location, skill, education, and experience.

Competitions and bonus opportunities tied to individual or business initiatives may be available.