Transportation Manager

Build Your Career with Ashley Furniture
- Where Innovation Meets Comfort

Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Are you passionate about last-mile logistics and delivering exceptional customer experiences? Ashley Furniture is seeking a dynamic Transportation Manager to lead our delivery operations at our retail fulfillment center. In this critical role, you'll oversee route optimization, carrier partnerships, delivery team management, and ensure every customer receives their furniture on time and with care.

• Oversee daily final mile delivery operations, including route planning, scheduling, and dispatch
• Manage delivery fleet operations ensuring vehicles are maintained, compliant, and efficiently utilized
• Monitor real-time delivery performance and proactively address service disruptions
• Coordinate with warehouse operations for seamless handoff from fulfillment to delivery
• Implement and maintain standard operating procedures for all final mile processes
• Ensure compliance with DOT regulations, safety standards, and company policies

• Recruit, train, and develop high-performing delivery drivers, dispatchers, and coordinators
• Conduct performance evaluations and provide coaching to improve team results
• Foster a culture of safety, accountability, and customer service excellence
• Manage staffing levels to meet fluctuating demand and seasonal volume changes
• Lead daily huddles to align team on priorities and performance

• Build and maintain relationships with third-party delivery carriers and service providers
• Negotiate contracts and service level agreements to optimize cost and service quality
• Monitor carrier performance metrics and conduct regular business reviews
• Identify and onboard new delivery partners to expand capacity and coverage
• Resolve escalated issues with carriers related to service failures or billing

• Track and analyze KPIs including on-time delivery, cost per delivery, and customer satisfaction
• Identify trends, root causes of failures, and opportunities for improvement
• Implement process improvements and technology solutions to enhance efficiency
• Develop and present performance reports to senior leadership
• Lead cross-functional projects to optimize end-to-end fulfillment processes

• Ensure proactive customer communication about delivery windows and status updates
• Manage escalated customer issues and drive resolution
• Implement customer feedback mechanisms to improve service quality
• Collaborate with customer service teams on delivery-related inquiries
• Maintain customer satisfaction scores at or above company targets

• Develop and manage annual operating budget for final mile operations
• Monitor daily expenses and identify cost-saving opportunities
• Optimize route density and delivery efficiency to reduce per-unit costs
• Track and report on budget variance and implement corrective actions

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field;
  Preferred
• 5+ years of experience in logistics, transportation, or last-mile delivery operations
• 3+ years of people management experience leading frontline operations teams
• Strong understanding of route optimization, fleet management, and delivery logistics
• Proven track record of managing budgets and driving operational efficiency
• Experience with transportation management systems…