Senior Industrial Automation Field Service Technician

Company Description

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for a Senior Industrial Automation Field Service Technician to join our Rexel USA team in Lubbock, TX!

Summary: The Senior Industrial Automation Field Service Technician is responsible for providing on-site services that support process and discrete manufactures operations. Specifically, services related to evaluating customer’s installed Rockwell Automation hardware, software, and networked equipment. Supporting customer’s systems needs including trouble shooting and system modernization. Will provide support for customers in various ways including programming, drive startups, and reliability improvement. Supporting products that are deployed or designed in Rockwell software platforms such as RsLogix 5, 500, 5000, Studio 5000, or Factory Talk applications.

What You'll Do:

• Execute documented procedures on-site at customer facilities
• Perform onsite collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Demonstrate core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Act as representative of Rexel while performing services on customers equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
• Document work activities in appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Mentor, train, and coach other Field Service Technicians. May act as a Team Lead
• Other duties as assigned

Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• 7+ years of hands-on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout Tag out standards and best practices
• Exposure to industrial Arch Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED
  - Required
• Associate's Degree
  - Preferred
• 4 Year / Bachelor's Degree
  - Preferred
• Associate's of Science Degree in Engineering or Technology or technological training preferred
• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree

Knowledge, Skills & Abilities

• Ability to read…