Director of Quality

Job Function:

Conduct and participate in activities that insure product quality and customer satisfaction. Conduct quality system activities to insure compliance with applicable quality standards (IATF 16949:2016, MIL PRF 38535, Sony Green, etc) and customer requirements; to insure document control requirements and systems utilization; documentation and disposition of material waivers; understanding and system implementation as it relates to critical incoming materials including approvals of device Bill of Materials;

system coordinator for internal Waiver and Maverick systems; coordination/administration and facilitation of activities related to internal scrap (line yield excursions); participation as lead auditor and audit preparation and facilitation/XFAB representation for certification, customer and corporate audits; participation and coordination (in particular for escalation customer issues) for customer issue/customer return management;
Management of the failure analysis process and activities including inline, development, end of line and customer return analysis and metrics. Overall improvement and compliance gap identification and problem solving to enhance customer satisfaction. Presenting the quality system and quality data to other organizations and to customers. Negotiating quality agreements with suppliers and customers. Monitoring the quality level of products being used in the field including management of Reliability testing and conformance.

Responsibilities:

Customer Satisfaction as it relates to quality of the product and customer service provided to our customers

Interface and Management Representative as it relates to Quality and our Quality Systems with customers, certification bodies, corporate/global team and local management team Insure compliance to IATF 16949:2016 including but not limited to XFAB continual improvement, compliance gap identification, management review and demonstration of this compliance to certification bodies and customers.

Leader of management review including scheduling, presentations, documentation and overall compliance to IATF 16949:2016

Quality metric reporting and continual improvement to local management, global management, customers and certification bodies

Working out, promoting and implementing quality improvement programs within the company, promoting advance quality planning for products and processes as well as the application of modern quality tools / methods such as target parameter monitoring, benchmarking, statistics

Develop and coordinate internal activities in support of quality system improvement initiatives.

Customer Issue Management supervision including event escalations with customers

Team lead of Material Review Board for non-standard/suspect material including but not limited to, Special Work Requests and Waivers Review, Disposition and communication with customer on CSRs (customer specific requirements) including insurance of appropriate documentation and insurance of implementation of approved CSRsManagement of Supplier Quality Process including defining receiving inspections for incoming goods and incoming control systems and supplier evaluations together with the Purchasing Department and the specialist divisions concerned.

Insure incoming material system controls and disposition for new products, supplies, suppliers, etc.

Obtaining supplier and subcontractor audits, evaluating suppliers together with the Purchasing Department and the subject matter experts

Quality Management System documentation and document control including but not limited to annual reviews, incoming specifications management and document control

Supervision and insurance of compliance, risk mitigation and customer communication as it relates to the Change Management process

Supervision of the activities related to internal Scrap (Process Yield) system including facilitation, data request, follow up of actions for prevention and continual improvement and recordkeeping monitoring

Supervision and responsibilities as it relates to Audit System Management including participation as lead internal auditor and preparation and facilitation for customer and corporate audits

Management of the failure analysis process (and personnel) and activities including inline, development, end of line and customer return analysis and metrics

Monitoring the quality level of products being used in the field including management of Reliability testing and conformance (and personnel)
Working with Product, Process and Equipment Management and Engineers, customers, suppliers and other internal and external organizations to insure accomplishment of job requirements

Training needs and assessments as it relates to the Quality department and quality related training across the site Supervision responsibilities including training needs, performance evaluation, continuous communication, metric tracking, accountability

Skills/

Competencies:

Excellent interpersonal, written and verbal communication skills

Ability to…