Assistant Manager

Snooze Assistant Manager (AM)

Our Snooze Story We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we've invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve. We know that, just like pancakes, our people are better with passion, purpose, and pride.

Here, you'll find more than a job. You'll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us?

This is an entry-level leadership role, perfect for someone stepping up from a Supervisor or similar leadership level role.

The Position specifics! Taking on the role of Assistant Manager isn't just about bacon and pancakes. The responsibilities of this position include:

• Becoming a Snooze expert! Be knowledgeable of our history, vendors, products, and locations. Being comfortable sharing our story with Guests is a must!
• Completely understand all Snooze policies, procedures, standards, specifications, guidelines and expectations.
• Ensure that all Guests feel welcome and are given responsive, friendly, courteous and exceptional service.
• Maintain expert knowledge of Snooze's recipes and Food & Beverage Doctrine to ensure consistent preparation and presentation across all shifts.
• Continuously monitor food and beverage quality throughout each shift, ensuring every item meets Snooze's standards for taste, presentation, and temperature.
• Execute daily systems and checklists put in place to ensure safety, sanitation, and recipe adherence.
• Oversee and manage one or more areas of responsibility, which may include ordering, scheduling, inventory control, or hiring, ensuring smooth and efficient operations.
• Maintain comprehensive understanding of the Point of Sale system and how to administer discounts and comps.
• Control cash and receipts by adhering to cash handling and reconciliation procedures in accordance with Snooze policies.
• Resolve escalated Guest concerns quickly, kindly, and professionally.
• Update hourly Snoozers with necessary information about the shift and Snooze initiatives through written and verbal communication.
• Manage the flow of service during shifts, ensuring an exceptional Snooze experience for both Guests and Snoozers while keeping operational goals and objectives top of mind.
• Monitor and evaluate Snoozer performance and lead in-the-moment coaching conversations as it relates to the Guest experience and food quality.
• Open and close the restaurant in accordance to set procedures and guidelines.
• Conduct, monitor, and schedule hourly Snoozer training and support development of cross-training.
• Verify that all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance.
• Operate with a high level of integrity and leadership presence delivering on the Snooze Leadership Principles.
• Support execution of local marketing initiatives, Snooze Catering, and after-hours events on and offsite
• Assist in leading successful shifts with a primary focus on either Front of House or Heart of House operations, while maintaining flexibility to support all areas of the restaurant to ensure smooth service and team…