Team Leader, Retail

Team Leader – Spin Xpress

Redefining Laundry Starts with You Spin Xpress is a fast-growing, forward-thinking laundry brand on a mission to change the way people experience doing laundry. We’re all about making laundry simple, convenient, and even enjoyable—with clean, modern spaces and a focus on top-tier service. What truly sets us apart? Our passionate team, commitment to quality, and dedication to delivering an unmatched customer experience.

As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand.

You’re upbeat, motivated, and lead with professionalism and positivity. You bring energy to your team, attention to detail to your work, and a strong focus on service. If you have experience in retail, hospitality, or food service, you’ll thrive in our fast‑paced, people‑first environment.

• Lead by example and support your team in delivering outstanding service
• Maintain a clean, welcoming store environment
• Oversee daily operations with attention to consistency and quality
• Foster a fun, collaborative workplace where people love to work

• Leadership skills and a passion for customer satisfaction
• A team‑first mindset and a drive to uplift those around you
• A desire to grow with a brand that’s making waves in the industry

• Competitive hourly pay + performance‑based bonuses
• Flexible and dependable scheduling
• A relaxed, supportive work culture that values teamwork and growth

• Develop and motivate the team to execute the Spin Xpress Way by delivering exceptional customer experiences
• Create a workplace culture that is consistent with Spin Xpress's goals and identify the mission, vision, and values of Spin Xpress
• Recruit, interview, select, hire, and employ an appropriate number of people for your team
• Coach, mentor, and develop the team, including overseeing new employee onboarding
• Schedule staff effectively to meet and exceed the day‑to‑day operations and maintain optimal customer service levels
• Handle cash management and transactions accurately
• Provide oversight and direction to all team members in accordance with Spin Xpress Policies and the Task List
• Participation in and execution of promotional programs
• Provide a consistent quality product to the customer while keeping costs low
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels
• Train employees in processing sales and upselling to customers
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety
• Empower employees to take responsibility and expect accountability with consistent feedback
• Develop strategies that team members can use to better reach a project’s goal
• Assign tasks to team members and validate completion
• Determine the completion timeline and monitor progress to keep the project on track and on schedule
• Communicate clear instructions to team members

• Minimum of 2 years of leadership experience
• On‑the‑job training
• Excellent communication skills
• Confidence and skillful negotiating skills
• Strong organizational skills to give the team direction
• Knowledge and experience with inventory management
• A constant drive to improve the experience of our users and our internal processes: “How can I make things better?”
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on‑call when necessary
• History of achieving and consistently exceeding professional goals
• Enjoy being in a dynamic job where no task is above or below you

$16 Hourly